Re: quickcam: I'm stunned by Connectix Tech support

• To: urban@rto.dec.com (Robert L. Urban)
• Subject: Re: quickcam: I'm stunned by Connectix Tech support
• From: Brian Scearce <bls@best.com>
• Date: Fri, 6 Jun 1997 16:05:15 -0700 (PDT)
• Cc: quickcam-drivers@crynwr.com
• Delivered-To: quickcam-drivers@crynwr.com
• In-Reply-To: <9706062253.AA01000@nasaxp.rto.dec.com> from "Robert L. Urban" at "Jun 7, 97 00:53:20 am"

Rob Urban writes:
> Connectix has the most miserable technical support I have ever had the
> displeasure of trying to contact.  They, apparently, ignore all but the
> most simple problems.  My advice is forget about ever trying to get help
> from connectix.  It's a waste of time.

I don't have the text of it close at hand, but I'm pretty sure
you're getting exactly what you signed up for on the NDA with "no
support".  In fact, if I remember correctly, you actually violate
the terms of the NDA by *asking* for support.

Hanno is right to complain, I agree, about Connectix forwarding
third-party driver questions to him.  But if you want detailed tech
support, you shouldn't sign an agreement that says, "I don't want
tech support".

Cheers,
Brian

• re: quickcam: I'm stunned by Connectix Tech support
• From: Robert L. Urban <urban@rto.dec.com>

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